1. What services do you offer through 1 Solution?
We offer flexible home cleaning plans that include sweeping/brooming, mopping, dusting, kitchen cleaning, bathroom and toilet cleaning, and more. You can choose basic, premium, or custom packages as per your needs.
2. Are your helpers background-checked and verified?
Yes, all professionals undergo strict background checks and verification before they join our platform. Your safety is our top priority.
3. Will I get the same person every day if I book a recurring plan?
We make every effort to assign the same, trusted professional to you for regular bookings, as consistency is important to us and to our customers.
4. How do I book or schedule a service?
You can easily book online via our website by choosing your preferred package, services, and time slot. You will receive a confirmation after payment.
5. Do I need to provide cleaning products or equipment?
Yes, customers are expected to provide basic cleaning essentials (like broom, mop, cloth, bucket, floor cleaner, etc.) at home. Our helpers do not bring cleaning products or equipment with them.
6. What if my regular helper is unavailable?
In rare cases where your regular helper is unavailable, we will inform you in advance and offer a verified replacement for the service day.
6. What if my regular helper is unavailable?
In rare cases where your regular helper is unavailable, we will inform you in advance and offer a verified replacement for the service day.
7. Is there any minimum contract or notice period?
We offer flexible monthly packages. There is no long-term contract, but we recommend at least 24 hours’ notice for cancellations or changes.
8. What are your service areas and timings?
We serve households across Mumbai and surrounding areas, with service timings typically between 9am and 8pm.
9. Are your helpers trained for safe, hygienic work?
Yes, our helpers are trained for professional home care, hygiene, and follow basic safety protocols as required.
10. How do I share feedback or raise a concern?
You can call, WhatsApp, or email our support team anytime. We take all feedback seriously and are committed to building long-term trust.
